Survey - Zero Waste Center
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1. Is this material originally from a home or business?
2. . Are you the homeowner, business owner/employee, or a contractor?
3. Which municipality is your material from?

4. How often do you come to this recycling area?
5. What materials are you here to drop off? [SURVEYOR PROMPT: think of the TS as a whole – are they going to the TS area after they finish at the recycling area?]
6. Are you satisfied with the hours of operation at this facility?
7. Are our wait times reasonable? [SURVEYOR PROMPT: if the wait times today were unusual, think about what wait times typically are, if you’re a regular customer]
8. Are you satisfied with the range of materials you can drop off at this recycling area, including the transfer station next door?]
If you answered “No”, which items would you like to drop off?

9. How do you search for information about City of Vancouver garbage and recycling facilities, programs and accepted materials?
If Other, please specify:

10. How would you like to stay updated about City of Vancouver garbage and recycling facilities, programs and accepted materials?
If Other, please specify:

11. How satisfied are you with the level of service at this facility? (Scale of 1-5, 1 being not satisfied at all and 5 being extremely satisfied)
12. What do you like or not like about this facility? [SURVEYOR PROMPT: Think about this facility as a whole package, including garbage and recycling drop-off services]