1. Is this material originally from a home or business? |
2. . Are you the homeowner, business owner/employee, or a contractor? |
3. Which municipality is your material from?
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4. How often do you come to this recycling area? |
5. What materials are you here to drop off? [SURVEYOR PROMPT: think of the TS as a whole – are they going to the TS area after they finish at the recycling area?] |
6. Are you satisfied with the hours of operation at this facility? |
7. Are our wait times reasonable? [SURVEYOR PROMPT: if the wait times today were unusual, think about what wait times typically are, if you’re a regular customer] |
8. Are you satisfied with the range of materials you can drop off at this recycling area, including the transfer station next door?] |
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9. How do you search for information about City of Vancouver garbage and recycling facilities, programs and accepted materials? |
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10. How would you like to stay updated about City of Vancouver garbage and recycling facilities, programs and accepted materials? |
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11. How satisfied are you with the level of service at this facility? (Scale of 1-5, 1 being not satisfied at all and 5 being extremely satisfied) |
12. What do you like or not like about this facility? [SURVEYOR PROMPT: Think about this facility as a whole package, including garbage and recycling drop-off services] Rich text editor Q12-LikeOrDislike |
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