Transfer Station Complaints & Feedback
Feedback? Complaints? We want to hear from you.
Click here to complete our online form.
Application Form: Solid Waste Tipping Fee Waiver for Community Clean-Up Projects
Metro Vancouver is inviting non-profit or volunteer groups to apply for a waiver of tipping fees for loads of garbage from community clean up projects delivered to a Metro Vancouver disposal site.
Application for Waiver of Tipping Fees for Community Clean-up Projects
Waste-to-Energy Facility
To access the Waste-to-Energy Facility, customers must have a credit account (application process above), and must complete the WTEF Account Customer Application Access and the WTEF Unattended Vehicle Registration Form. Access cards will be sent to qualifying account customers. Click
here for Access Card Instructions for your drivers.
Ticket Errors and Disputes from Account Customers
Before Receiving Invoice – this is the best option to expedite the review process and minimize errors on invoices
Account customers are encouraged to review the tickets received by their drivers or haulers on a daily or weekly basis, to identify and report any errors
before receiving the monthly invoice.
To report errors including incorrect charges, inaccurate truck numbers or weights, or duplicate tickets, email
weighscalesystem@metrovancouver.org.
For questions regarding a disposal ban surcharge, email
disposal.bans@metrovancouver.org.
Solid Waste Operations will review the information. If required, staff will edit the ticket, or send a revised ticket.
After Receiving Invoice
To report an error on your monthly invoice, or to dispute a surcharge, use the Weigh Scale System Dispute Form below. Specify the facility, ticket number, and describe your concern.
In accordance with Schedule F in the Tipping Fee Bylaw,
please pay the invoice in full by the due date. Invoice disputes will be accepted and reviewed even after an invoice is paid in full.
Solid Waste Operations will process a credit voucher or provide a cheque refund, depending on the circumstances, to the account customer for any confirmed ticket errors or rescinded disposal ban surcharges.
Email the completed Dispute Form to
weighscalesystem@metrovancouver.org
Questions about the forms and the weigh scale system can be directed to Solid Waste Operations at
weighscalesystem@metrovancouver.org or 604-451-6185
