Transfer Station Complaints & Feedback
Feedback? Complaints? We want to hear from you.
Click here to complete our online form.
Application Form: Solid Waste Tipping Fee Waiver for Community Clean-Up Projects
Metro Vancouver is inviting non-profit or volunteer groups to apply for a waiver of tipping fees for loads of garbage from community clean up projects delivered to a Metro Vancouver disposal site.
Application for Waiver of Tipping Fees for Community Clean-up Projects
Commercial Accounts
Businesses can apply for credit accounts at Metro Vancouver's Solid Waste Disposal Facilities. This speeds up processing time and provides businesses with one convenient monthly bill. Account customers may also receive access to facilities for extended hours (details provided upon successful application).
To apply, please complete a Solid Waste Disposal Credit Account Application form. The Finance Department will review applications and approve qualifying businesses. Account holders must also register vehicles by completing the Vehicle Registration Form. Credit accounts can be used at the attended scales at North Vancouver, Coquitlam, and Surrey Transfer Stations.
Unattended Scale at Surrey Transfer Station (STS)
To use the unattended scale at Surrey Transfer Station, commercial customers must have a credit account (application process above), and must complete the STS Unattended Scale Account Customer Access Form and STS Unattended Vehicle Registration Form. Only Garbage loads are accepted at the unattended scale. Click here for Access Card Instructions for your drivers.
Unattended Scale at North Shore Transfer Station (NSTS)
To use the unattended scale at North Shore Transfer Station, commercial customers must have a credit account (application process above), and must complete the NSTS Unattended Scale Account Customer Access Form and Vehicle Registration Form. Only Garbage loads are accepted at the unattended scale. Click
here for Access Card Instructions for your drivers.
Unattended Scale at Coquitlam Transfer Station (CTS)
To use the unattended scale at Coquitlam Transfer Station, commercial customers must have a credit account (application process above), and must complete the CTS Unattended Scale Account Customer Access Form and Vehicle Registration Form. Only Garbage loads are accepted at the unattended scale. Click
here for Access Card Instructions for your drivers.
Waste-to-Energy Facility
To access the Waste-to-Energy Facility, customers must have a credit account (application process above), and must complete the WTEF Account Customer Application Access and the WTEF Unattended Vehicle Registration Form. Access cards will be sent to qualifying account customers. Click
here for Access Card Instructions for your drivers.
Ticket Errors and Disputes from Account Customers
Before Receiving Invoice – this is the best option to expedite the review process and minimize errors on invoices
Account customers are encouraged to review the tickets received by their drivers or haulers on a daily or weekly basis, to identify and report any errors
before receiving the monthly invoice.
To report errors including incorrect charges, inaccurate truck numbers or weights, or duplicate tickets, email
weighscalesystem@metrovancouver.org.
For questions regarding a disposal ban surcharge, email
disposal.bans@metrovancouver.org.
Solid Waste Operations will review the information. If required, staff will edit the ticket, or send a revised ticket.
After Receiving Invoice
To report an error on your monthly invoice, or to dispute a surcharge, use the Weigh Scale System Dispute Form below. Specify the facility, ticket number, and describe your concern.
In accordance with Schedule F in the Tipping Fee Bylaw,
please pay the invoice in full by the due date. Invoice disputes will be accepted and reviewed even after an invoice is paid in full.
Solid Waste Operations will process a credit voucher or provide a cheque refund, depending on the circumstances, to the account customer for any confirmed ticket errors or rescinded disposal ban surcharges.
Email the completed Dispute Form to
weighscalesystem@metrovancouver.org
Questions about the forms and the weigh scale system can be directed to Solid Waste Operations at
weighscalesystem@metrovancouver.org or 604-451-6185
