Before Receiving Invoice – this is the best option to expedite the review process and minimize errors on invoices
Account customers are encouraged to review the tickets received by their drivers or haulers on a daily or weekly basis, to identify and report any errors
before receiving the monthly invoice.
To report errors including incorrect charges, inaccurate truck numbers or weights, or duplicate tickets, email
For questions regarding a disposal ban surcharge, email
Solid Waste Operations will review the information. If required, staff will edit the ticket, or send a revised ticket.
After Receiving Invoice
To report an error on your monthly invoice, or to dispute a surcharge, use the Weigh Scale System Dispute Form below. Specify the facility, ticket number, and describe your concern.
In accordance with Schedule F in the Tipping Fee Bylaw,
please pay the invoice in full by the due date. Invoice disputes will be accepted and reviewed even after an invoice is paid in full.
Solid Waste Operations will process a credit voucher or provide a cheque refund, depending on the circumstances, to the account customer for any confirmed ticket errors or rescinded disposal ban surcharges.
Weigh Scale System Dispute Form
Email the completed Dispute Form to
Questions about the forms and the weigh scale system can be directed to Solid Waste Operations at
email@example.com or 604-451-6185