Doing Business During COVID-19
Metro Vancouver is committed to providing services to our customers and paying our valued suppliers. However, some of our normal procedures have changed to better support physical distancing to ensure the safety of our employees.

Customers

Questions on Invoices: If you have any questions regarding your invoice or would like to request a copy of your invoice, please contact us at AccountingSupport@metrovancouver.org.

Customer Account Status: If you have any questions regarding the status of your account, please email Accounts.Receivable@metrovancouver.org.

How to Make Payments:

  • Electronic Fund Transfer (EFT) or Wire Transfer: To sign up, please email Accounts.Receivable@metrovancouver.org.
  • Credit Cards (VSA/MC): Exceptions apply but we will accept card payments over the phone for many of our invoices under $5,000. For more information, please email Accounts.Receivable@metrovancouver.org.
  • Cheques may be mailed to: 4730 Kingsway, Burnaby BC V5H 0C6 – Attention: Accounts Receivable, Finance

We are currently working on setting up an Online Bill Payment service to allow customers to pay online through their online banking platforms. We anticipate this service to be available in the near future so please stay tuned. 

Please note that we are not accepting cash at any of our facilities at this time.

Suppliers and Vendors

Deliveries: All Receiving locations are fully operational. Business hours of 8:00 am to 4:30 pm remain in effect.

Where to Send Invoices: Please send your invoices by email directly to AccountsPayable@metrovancouver.org.

How to Receive Payments: Sign up for payment through EFT (Electronic Funds Transfer). Signing up for EFT will minimize disruptions, expedite payment and keep our employees safe. To sign up, please email AccountsPayable@metrovancouver.org and a member of our Accounts Payable staff will assist you.

Bidding Opportunities

Requests for Proposals and Tenders: In response to COVID-19 and the need to ensure physical distancing, Metro Vancouver is temporarily requesting vendors to send submissions electronically for all current bidding opportunities. Instructions on how to submit can be found in the competition documents.

  Step-by-step instructions on electronic submissions guidelines.