Delivery of essential services to the region is of paramount importance to Metro Vancouver. We are committed to maintaining the delivery of safe, high quality drinking water, liquid waste treatment, and solid waste management to the region while protecting the health and safety of our employees and partners, and we are closely monitoring developments related to COVID-19.

Regional parks also remain open with enhanced measures in place for public safety.

We take guidance from the Provincial Health Services Authority (PHSA) and are collaborating with member jurisdictions, related agencies, and other orders of government to ensure a coordinated and thoughtful response.

We have extensive emergency management plans in place and work closely with the Emergency Management BC Provincial Emergency Centre, Provincial Health Services Authority, member jurisdictions, and other agencies to share key information about our ongoing response and potential additional measures to limit the impacts of the virus.

Our proactive measures include:

  • Adjusting operations protocol to ensure critical services, such as delivery of drinking water and the management of liquid and solid waste, are maintained at all times;
  • Increased cleaning of high-touch surfaces and educational signage throughout regional parks;
  • Postponing, or reducing capacities, at Metro Vancouver permitted events;
  • Pivoting public programs for smaller groups and virtual field trip participation; 
  • Cancelling water and wastewater facility tours;
  • Coordinating continuity plans and securing critical resources within all departments;
  • Enhancing sanitation measures at all work sites;
  • Amending bylaws to enable, when and where necessary, remote participation by elected officials in Board and Committee meetings; and
  • Activating the Emergency Operation Centre 

For more information about COVID-19, please visit Vancouver Coastal Health and the Fraser Health Authority.

Services Updates

  • Air Quality

    Metro Vancouver, in collaboration with BC Ministry of Environment and Climate Change and BC Ministry of Health, is restricting open burning in all areas of Metro Vancouver, effective immediately through to Monday, June 15, 2020.

    Under these restrictions, no new burning of vegetative debris may be initiated in Metro Vancouver and no additional material added to existing fires.

    More on the open burning restrictions

  • Boards & Committees

    Metro Vancouver's head office is closed to public access, except during Board and Committee meetings.

    All Board and Committee meetings will be live streamed and we encourage the public to view these meetings online. Any member of the public in attendance must obey strict health protocols including physical distancing of at least two meters from others.

    Board and Committee members may attend meetings in person or electronically, pursuant to Ministerial Order M083 and Procedure Bylaw 1205.

  • Doing Business

    As part of the commitment to maintain critical services, Metro Vancouver’s Financial Services Department is continuing normal operations. Customers, vendors and suppliers are advised that some procedures have changed to better support physical distancing measures. 

    Metro Vancouver is no longer accepting hardcopy submissions for bidding opportunities – please send submissions electronically. Step-by-step instructions on electronic submissions guidelines.

    More information for customers, suppliers and vendors

  • Environmental Regulation & Enforcement

    Air Quality Permit, Liquid Waste Permit and Solid Waste Licence requirements, as well as all other regulatory requirements under Metro Vancouver’s air quality, liquid waste and solid waste bylaws, remain in effect, and it is expected that all reasonable measures will be taken to comply.

    More information on updates related to Environmental Regulation & Enforcement.

  • Housing

    Metro Vancouver Housing’s head office, areas offices and site offices are temporarily closed to the public. We are available by phone and email via your Site Office / Housing Representative.

    We have enhanced cleaning and sanitation procedures in common areas at all sites and continuing to receive, prioritize and carry out maintenance requests, primarily emergency repairs.

    More information for Metro Vancouver tenants

  • Lower Seymour Conservation Reserve

    The Lower Seymour Conservation Reserve (LSCR) remains open, providing an important outlet for residents to enjoy the outdoors.

    • Trail networks remain open.
  • Regional Parks

    Metro Vancouver's regional parks are currently open.

    Spending time in nature is an effective way to reduce stress and support physical and mental wellbeing.

    We ask all park visitors to respect provincial health orders regarding non-essential travel by only visiting parks in your local area.

    Our goal is to continue to provide the Regional Parks service that is such an important part of so many peoples' daily health routines.

    More information on regional parks' operational changes

  • Solid Waste

    Bag it. Bin it.
    Place personal hygiene items like used tissues, face masks, gloves, sanitary wipes (even those labeled compostable or flushable), paper towels, napkins, etc. in a plastic bag and place securely in your garbage bin. Double bag these items if you are sick or caring for someone who is sick.

    More solid waste operational changes

  • Water

    Metro Vancouver has temporarily increased chlorine levels to assist with flushing stagnant water and introducing fresh chlorinated water into plumbing of buildings or businesses have been unoccupied for some time, until the majority of businesses able to re-open have resumed operations. Tap water may have a chlorine odour during this time, and it remains safe to drink. Daily drinking water testing remains in effect throughout the region.

    Learn more about water treatment.

Metro Vancouver has extensive Emergency Management Plans in place and staff are maintaining close contact and collaboration with the EMBC Provincial Emergency Centre, Provincial Health Authorities, member jurisdictions and other agencies, sharing key information regarding ongoing response and potential additional measures to limit the impacts of the virus.

For more information, please visit Vancouver Coastal Health and the Fraser Health Authority.