Community Engagement at Metro Vancouver


At Metro Vancouver we make decisions that impact the 2.6 million residents that live in our region. Metro Vancouver regularly engages municipalities, businesses and the general public when initiating major capital projects for water, solid waste and sewerage and drainage, as well as other projects involving regional parks and housing.

About Community Engagement

Community engagement can take many forms, from online surveys to open houses to working groups. By participating in our engagement opportunities, you can help us make better decisions on projects or plans that affect you and your neighbours. Your input can maximize the benefits of a project, minimize the impacts, and provide new ideas or initiatives for your community.

Community Engagement During COVID19

Metro Vancouver continues to closely monitor developments regarding COVID-19 and our paramount commitment is to maintain essential services to the region while protecting the health and safety of our employees and partners. As communities across the region focus on addressing the impacts of COVID-19, Metro Vancouver is assessing projects to determine if adjustments to work plans are needed, including engagement activities.

Methods of Engagement

The format of our engagement depends on the nature of the project and the level of impact on residents and businesses. For example, a small project with minimal public impact (say, a temporary traffic detour) may only need a letter or notice to your home, or an advertisement in the local newspaper. While a larger project with significant impacts and longer duration in a community may call for ongoing public meetings and working groups (like designing and building a new wastewater treatment plant). Below, a spectrum of public participation* demonstrates how Metro Vancouver communicates and engages based on the needs and goals of a project.

A spectrum of public participation

A spectrum of public participation 

*This spectrum is adapted from the International Association of Public Participation (IAP2), which seeks "to promote and improve the practice of public participation in relation to individuals, governments, institutions, and other entities that affect the public interest in nations throughout the world".

Community Engagement Outcomes

While community engagement engages residents and other stakeholders to minimize impacts and develop better projects, it can often go further than that. Other outcomes that have come from talking with the public include a desire for community enhancements or interpretive features that allow residents to explore and learn about a service.

Additional benefits of community engagement include strengthening relationships, informed dialogue, sharing information on the interconnectivity of our systems, the resiliency of our major utilities, educating on water conservation and source control to protect the environment, and providing education to K-12 students and teachers and beyond through our many public events, tours and programs.

Guiding Principles

  • Accountability – Metro Vancouver upholds the commitments it makes to the public and demonstrates that the results and outcomes of the engagement processes are consistent with the approved plans for engagement.
  • Inclusiveness – Metro Vancouver makes its best efforts to reach, involve and hear from those who are impacted. Plain language will be used in all engagement materials.
  • Transparency – Metro Vancouver provides clear and timely information, and endeavours to ensure decision processes, procedures, and constraints are understood.
  • Commitment – Metro Vancouver, within its ability and work plans, allocates sufficient resources for effective engagement.
  • Responsiveness – Metro Vancouver seeks to understand and be receptive to the public's input.

First Nation Engagement

Currently, there are 11 local First Nations in the Metro Vancouver region: Katzie, Kwantlen, Kwikwetlem, Matsqui, Musqueam, Semiahmoo, Squamish, Tsawwassen, Tsleil-Waututh, Hwlitsum, and Qayqayt (New Westminster Indian Band).

Metro Vancouver recognizes the history of Indigenous Peoples and aims to build meaningful and enduring relationships with First Nations. We are committed to engaging First Nation communities through information sharing, engagement and ongoing communication.

Stay Informed

There are many ways to stay informed and engaged depending on what you’re most interested in:

- Join a mailing list for updates and meeting invites on specific construction or planning projects:
Air Quality & Climate Change
Liquid Waste Services
Solid Waste Services
Water Services
Regional Planning

Sign up for updates on sustainability outreach programs

- Get roadwork updates:

Email us anytime with your thoughts or questions

- Follow us on Facebook, Twitter, YouTube