Metro Vancouver Solid Waste Customer Questionnaire

Metro Vancouver is committed to delivering excellent customer service at regional solid waste facilities and continuously improving the customer experience. To better understand customer needs and experiences and monitor trends, Metro Vancouver conducts annual customer surveys at its solid waste facilities.

The following online questionnaire is for users of Metro Vancouver and City of Vancouver solid waste facilities. Collated results may be published online. Thank you in advance for taking the time to complete this questionnaire. Previous results are available here.

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Which Metro Vancouver or City of Vancouver solid waste facilities do you visit? (check all that apply):
When visiting solid waste facilities, what type of vehicle do you most often use?
Do you typically drop off material originating from a home or a business?
When dropping off material to solid waste facilities, are you the homeowner, business owner/employee, or a contractor?
Which municipality is the material typically from?

How often do you visit a Metro Vancouver or City of Vancouver solid waste facility?
What materials do you most often drop off at Metro Vancouver or City of Vancouver solid waste facilities? (select all that apply)
When visiting regional solid waste facilities, which combination of materials do you most often drop off during a single trip?
How satisfied are you with the hours of operation at regional solid waste facilities (1 being not satisfied at all and 5 being extremely satisfied)?
Are the lineups/wait times at regional solid waste facilities reasonable (1 being not reasonable at all and 5 being extremely reasonable)?
How satisfied are you with the range of materials you can drop off at regional solid waste facilities (1 being not satisfied at all and 5 being extremely satisfied)?
Are there additional items you would like to be able to drop off?
How satisfied are you with the level of service at regional solid waste facilities? (1 being not satisfied at all and 5 being extremely satisfied):
How do you search for information about Metro Vancouver garbage and recycling facilities, programs and accepted materials? (select all that apply)
If you selected ‘Other’ above, please provide more details:

Are you able to find the information you seek about Metro Vancouver garbage and recycling facilities, programs and accepted materials?
If you selected ‘no’ above, what information do you seek that you are unable to find or have difficulty finding?
How would you like to stay updated about Metro Vancouver solid waste facilities, programs and accepted materials? (select all that apply)
If you selected ‘Other’ above, please provide more details:

Do you have any additional feedback about your experience with the regional solid waste facilities, when considering the whole facility including garbage and recycling drop-off services?
Contact email in case of follow-up (optional):