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9-1-1 Service

9-1-1 Service 

Metro Vancouver provides 9-1-1 for all 21 municipalities within the region as well as the community of Whistler and the Sunshine Coast Regional District.

Metro Vancouver's role in the 9-1-1 service
Metro Vancouver contracts with Telus to have 9-1-1 calls delivered to a call answer centre operated by E-Comm Corporation (who are also contracted by the Metro Vancouver).

At E-Comm, call-takers route the 9-1-1 calls to the appropriate emergency service - police, fire or ambulance. The Metro Vancouver system includes numerous downstream agencies - communication/dispatch centres operated by local police and fire departments and the Provincial Ambulance Service - including:
- BC Ambulance Service
- Burnaby Fire
- Burnaby RCMP
- Coquitlam Fire
- Coquitlam RCMP
- Delta Police/Fire
- Langley RCMP
- New Westminster Police/Fire
- North Shore Fire Dispatch
- North Vancouver RCMP
- Port Moody Police/Fire
- Richmond Fire
- Richmond RCMP
- Ridge Meadows RCMP
- Surrey Fire
- Surrey RCMP
- Vancouver Fire
- Vancouver RCMP Subdivision
- West Vancouver Police
- White Rock RCMP

Language assistance provided
Not all callers to 9-1-1 are able to communicate in English - especially in an emergency. The Metro Vancouver subscribes to an online translation service through the Language Line. Within a minute, call-takers can have a translator on the line relaying information from the caller. In 1999, the GVRD used the service nearly 1,500 times and requested assistance in 40 different languages.

9-1-1 tips
Because 9-1-1 is a speed dial call, the Metro Vancouver strongly discourages pre-programming 9-1-1 into your phone - especially your wireless phone. Pre-programmed buttons can be accidentally bumped initiating calls and creating difficult situations for the call-takers who must listen to confirm you are not in need of assistance as your phone bounces along inside your pocket or purse.

Public education about 9-1-1
Metro Vancouver supports a public education program on when to call 9-1-1 and what to expect when your call is routed to the police departments, RCMP detachments, fire departments and the ambulance service within the region.

E-Comm 9-1-1 has a wide variety of materials available to help educate members of the public on:

  • using 9-1-1 properly
  • the difference between an emergency and a non-emergency call
  • interpretation services that make it possible to help callers in more than 170 languages

E-Comm also has a variety of public education materials for children that include:

  • a storybook (available in six different languages) that focuses on 9-1-1 and interpretation services
  • a colouring and activity sheet that highlights the difference between emergency and non-emergency calls
  • magnets, bookmarks, and stickers

All of these free materials are available for ordering at www.ecomm911.ca.

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Resources

phone number 9-1-1 Administration office:
604-436-6908